Vodacom
Insurance Fail

My phone was on Sunday night. Luckily I am insured through Cellsure!
I blacklisted my phone, soft locked my Sim and got my case number. I proceeded to fill out the claim form and everything was sent off and ready by Monday afternoon. I phoned Cellsure first thing on Tuesday morning (Today) and the claim was settled. I got my claim number and by 10am I was setting off to Cresta to collect my replacement phone (Galaxy S4). When I arrived I waited in the new store aimlessly walking around (as there is no reception) waiting for someone to help me. 2 people who arrived after me were helped first because there is no structure in this store. I was eventually helped and proceeded to give all the details. The consultant attempted to contact the insurance company but was not successful. he recommended I come back after a while and they would try again. I asked what time they closed, he said 6pm, so I said I would be back after 5 because I was busy all day. he said no problem. I arrived back at the store around 4:45pm and it was closed! I now have to wait until friday to get my phone and do the Sim swap. No one can get hold of me over the holidays and I'm left stranded!

Unacceptable!

Company: Vodacom
Country: South Africa
City: Cresta

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