Cell C
Poor service regarding stollen phone

I have never had any issues with cell c, but today I was left disappointed

I upgraded my phone in July, the same phone was over this past weekend, I went to a branch at Mooiriver Mall Potchefstroom to claim my insurance as my previous phone had insurance,

I was than informed today that I had not taken insurance on the new phone, I raised this issue with the consultant, I than informed him that my first contract I was never asked if I wanted insurance and ended up paying for it, by knowledge when I upgraded, my insurance premium must have been carried onto the new contract, as I was never asked if I wanted to cancel my insurance.

I demanded this matter sorted as a matter of urgency and was told there is nothing cell c can do, please check your contracts before going to cell c as one day you are covered the next your not.

Company: Cell C
Country: South Africa
City: Potchefstroom

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