Virgin Mobile South Africa
Billed wrong AGAIN/bank info not updated AGAIN

Hi,

I spoke to a consultant again yesterday regarding my account. Once again I did not receive a call back form virgin mobile as promised.

I have updated my bank info three times over the past six months and still my banking details are not updated leaving me to have to do a eft after I see Its not been debited form my bank account.

I have taken up a bring youre own top up R 149 for the past two months. I was told after having a huge issue uploading BIS that I would have to purchase a additional R60 airtime in order for the consultants to renew my BIS which I did twice now. Now I received a bill stating that my subscription is R 265.76 and that there is bis for a further R 105.23 added? I would love to know how this is possible?
My statement is a mess with so many credits and debits all over I wonder how you expect youre customers to interpret it?

Feed back would be appreciated before Christmas.

Mrs Cornel Viljoen

Company: Virgin Mobile South Africa
Country: South Africa
City: Richards bay

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