Telkom
Lack of service 18 days still no response

Reported my ADSL to be not working or very slow on the 30 November. 0.30 meg per second on a supposedly 10 meg line which has never ever given me better than 3 meg.

Each time I speak to a customer support agent they ask me to reset the modem and they will reset the port. I have done this in an excess of 20 times now and have been told that my call has been escalated. If my call had been escalated every time I spoke to someone I am sure I would have gotten a response by now. Maybe even a phone call.

When trying to check on the automatic status and reporting it keeps reporting there is a problem and then places me on hold.

I cannot believe that this is the service we should be getting as well as the service delivery been given, especially as Telkom is the "only" fixed line operator.

Company: Telkom
Country: South Africa
City: ADSL

  <     >