Vodacom
Terribly Inconvenienced

I received an sms on 15 Jan stating that they trust I have enjoyed the free BIS service, and to continue using it at standard rates, I should call 082 111. I then called the number, and spoke to Sandra, who explained that I would now be paying for BIS. I then asked her if this would affect anything, and she said no. She ran through what my installments would be each month inclusive, and all was fine.
As of yesterday, I have not been able to use my BBM or my Whatsapp, which I thought was a network error. I then called this morning to enquire, and have been told that my BIS was DEACTIVATED as of 15 Jan, but i was able to use it until yesterday. Being 1 Feb, I needed to activate it again. Which I now have, and have to wait 24HRS before it will work again!!!
NOW IF I HAD NOT PHONED ON THE 15TH OF JAN TO QUERY, AND HAD NOT BEEN TOLD WHAT EXACTLY I WOULD BE PAYING EACH MONTH, THEN I CAN UNDERSTAND THAT I NEGLECTED TO REACTIVATE IT UNTIL TODAY!!! HOWEVER, IT IS TO MY UNDERSTANDING THAT (ONCE AGAIN!!!)VODACOM LIKES TO DO WHAT THEY WANT TO CAUSE FURTHER INCONVENIENCE TO THEIR CUSTOMERS!!! This is not the first time!!!

Company: Vodacom
Country: South Africa
City: Accounts

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