Virgin Mobile South Africa
Not refunded for data that was not ordered

Very dissapointed and frustrated. I purchased ONE data bundle for R170 on 01 december 2013. Checking my balance yesterday i noticed I had 3 Gigs of data and a huge drop in airtime balance. I proceded to call your call centre and asked to be transferred to shift supervisor, Hassan Khenane was on duty. I found your staff very unprofessional and unhelpful with a bad attitude, drawing to the point of voice raising. I also am dumbfounded by the fact that you are refusing to refund me airtime for data I did not request as a second bundle is reflecting that I did not order my self. On querying this problem Hassan assured me that computers dont make mistakes people do. I was also told that virgin mobile is merely a service provider and not in the business of refunding customers. What kind of customer care is this and what business arw you running. He did however say that the data bundle could be removed but the airtime would not be refunded, does that even make sense? Please can someone with common sense help me resolve this problem and refund me my R170 for the second data bundle I did not purchase. thank you.

Company: Virgin Mobile South Africa
Country: South Africa
City: Head office

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