Mweb
POOR SERVICE - NO RESPONSE TO COMPLAINTS

I phoned repeatedly throughout November due to very intermittent access to Mweb service. The excuse every time was that it's a Telkom problem. I have a contract with MWeb, not Telkom. if Telkom has a problem, MWeb needs to sort it out. This is appalling service.
For a period of almost TWO weeks, I struggled with my connection. This began on or around 13 November. It was only yesterday that it appeared to be acceptable.
This lack of connection had a major impact on my business as it all revolves around access to the internet.
In view of this I request a FULL refund of the whole account from this past month. I refuse to pay for a service I did not receive. This is covered in the Consumer protection Act too. MWeb may not charge if it doesn't deliver a service.
Mweb has the audacity to offer R66 as reimbursement.
That is paltry, considering the inconvenience and direct costs the complete lack of, at times and very intermittent at others, of the connection.
virtually impossible to do any work as the signal kept failing. And that lasted almost 2 weeks.
To credit me with 10% of my monthly bill (the actual time the network was down) is an insult.
as I type this the line went down 3 times

Company: Mweb
Country: South Africa
City: Billing

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