Mweb
TERRIBLE SERVICE

We've had no Internet connection (or as Mweb puts it nicely limited connectivity, which actually means no access to email, internet etc) since Thursday 21 November. This has been reported to them. They however blame TELKOM for it. Surely it's Mweb's issue to resolve with Telkom as I hold the account with them and not Telkom? Similar incidents have occured repeatedly over the past couple of months. Only after many telephone calls, lots of fighting and lost working hours do they respond. We never get refunded for time lost. They state in their user clauses that if Telkom has line problems they still get paid, though Telkom does not service us directly cause they say either MWEB problem or MWEB their client. IS THEIR ANYONE CAPABLE OF GIVING A STRAIGHT HONEST ANSWER? I run a small business. If I ever had to treat my clients in such a manner I would get into serious trouble. Why can MWEB get away with it?

Company: Mweb
Country: South Africa
City: STRAND WESTERN CAPE

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