Mweb
Inappropraite feedback with regards bad line

I logged a call with Mweb regarding the poor quality of my connection as well as my line dropping all of Saturday 1 June 2013. I received the standard MWEB RESPONSE "If the problem occurs again, I suggest contacting Telkom at such time to check on the line. Your data service is via MWEB but the line itself is via Telkom." As the consumer we are always on the negative end of the deal, we run between ISP and Telkom trying to find someone to take responsibility for our poor quality broadband. I have tried handing my line support to MWEB but thats a waste of time, cause MWEB does not get any more priority when they try to log a fault with Telkom either. I am convinced that my line is being throttled and have requested that I get given access to an unthrottled line and Im willing to pay extra for this service. I still do not have a root cause analysis report regarding the dropped line other than being told my connection has not dropped once on Saturday... even though I have rebooted my router about 7 times that day.

Company: Mweb
Country: South Africa
City: National

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