Blue Chip Cellular
Mtn shop tries to pass the buck on insurance claim

My partner Mr V Horak upgraded his phone line 0834136479 at Blue chip celular mtn at Meadowdale centre. The asistant Portia Vundla then asked my partner to update his insurance details to cover his new s4. They were aparently off line so Portia told Vincent that she would submit his detals and that he could go.
On the weekend his phone was and we went to MTN to report it and to claim. The manager Mark told my partner that he is not insured for a s4 . Which didnt make sense cos my partner has been paying an insurance premium montly for his phone to 24hour mobility. They told us that my partner was only insured for a s3 which was his previous phone he upgraded from to a s4. MTN is now trying to pass the buck because Portia didnt submit my partners insurance update paper after she assured us she will. Mark the manager is now also blaming us for not checking up. I wil not do mtn staffs work for them nor will I accept this terrible service. I DEMAND THAT MTN REPLACES MY PARTNERS PHONE! WHY WOULD HE PAY INSURANCE ON A PHONE HE DOESNT HAVE ANYMORE AFTER UPGRADING TO A S4.

Company: Blue Chip Cellular
Country: South Africa
City: Meadowdale

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