Autopage
Cancelled line instead of converting it to prepaid

My postpaid contract line came to an end and I requested Autopage for my contract to be cancelled and switched to a prepaid line. On Nov 25, I received confirmation via e-mail from Autopage that my post paid contract will be cancelled on Nov 28 and switched to prepaid. I also called the Autopage customer service line on Nov 26 confirming the e-mail I received from them on Nov 25 - I continuously mentioned that I wanted to retain my old number which they confirmed would not be a problem. On the morning of Nov 28 my line was deactivated completely, I now must have spoken to about 10-15 persons from Autopage and was send from one to the other without any solution/clear explanation to why my line was completely cut and not switched to prepaid as requested and confirmed by the Nov 25 e-mail from Autopage. It is now 5 days and every time I call back they say it will be resolved in 2-24hrs and that the line will be active and switched to prepaid as originally requested, obviously yet to be seen. I am at my wits end - hope someone can help resolve this!!!

Company: Autopage
Country: South Africa
City: Gauteng

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