8ta / Telkom Mobile
COMPLETE incompetence and unaccountability

On the 23rd of September I was phoned to ask if I would like to renew my phone contract and I accepted (but found out later that I had been mislead about the nature of my contact). The new phone was delivered to me a few days later. I then discovered that the phone does not pick up internet. I spent the next three weeks phoning the Telkom call centre (who my new contract is with) daily, often more than once, trying to sort out my internet and each time I had to explain the situation from the absolute beginning. Eventually it was established that there is a fault with my new phone, however I was told that a new phone could not be couriered to me and I instead have to go into a shop. I then discovered that the Telkom call centre and website does not keep an accurate record of where their shops are. After another week of calls I established that the closest shop is an hour and a half away. I eventually took a day's leave last Thursday (a month and a half after receiving the phone) but was told at the shop that they could not fix it but that they would send a technician. I am still waiting. I will NEVER be renewing my contract with 8ta/Telkom ever again.

Company: 8ta / Telkom Mobile
Country: South Africa
City: National

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