Virgin Mobile South Africa
Customer Care shld be renamed to NO Customer care

When contract expired in Aug, I spoke to Rebecca Kodisane to renew with an upgrade on the Samsung, I reiterated that I wanted the same package as before and that I had been done in by Vodacom and didn't want the same to happen now with this renewal - when I received my account it had gone up from 262.28 per month to R729, 50 per month - I have sent 3 emails per week to both Rebecca and to the Customer Care department - I have marked the emails and have received notifications that my emails were read - but to date (despite sending three per week) NO ONE HAS HAD THE DECENCY TO CALL ME BACK - I'm sure if I owed them the money I would have been inundated with calls by now - WELL DONE VIRGIN MOBILE - rest assured I will NOT be renewing any contracts with you if this is the service one can come to expect - I cant even complain about the service from Rebecca - as hers is non existent - do any of the employees at Virgin Mobile realise that its like us that actually pay their salaries and should this level of service continue they could very well be without jobs... I guess its wishful thinking. Lets see if this action wakes them up out of their deeeeep sleep!!

Company: Virgin Mobile South Africa
Country: South Africa
City: CUSTOMER CARE

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