Vodacom
Obf policy is Shocking

I upgraded my contract to get a new Samsung Ativ on Saturday 16 November 2013. The device was given to me with my new SIM card etc. After having brought the device home I realised that the rear camera had a dead spot on it and that the front camera was not working at all. I took the device back to the store within 24hours and was told that it would have to be sent in because its an OBF. This would take approximately 7 working days!!! I find this extremely poor service. When I asked them what options I had the branch manager then said I have no recourse and would have to wait for it to go in for repairs/inspection. I then asked to cancel the upgrade request as I would no longer have any service and she said that I could not cancel and if I wanted to cancel that I will be billed for early cancellation. Again horrific service as she said it would cost around R6000 to cancel. Does Vodacom not have a 7 day cool off period on their contracts. I'm sure this would be in direct opposition to the CPA. What is most annoying is that the people on the shop floor have no interest in my problem. They don't even attempt to assist and simply point to the paragraph on their form.

Company: Vodacom
Country: South Africa
City: Mall @ Reds

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