Cell C
Bad Communication/Customer Service

Hi Team,

On the 15 November 2013 Cell C sent out the following message to all their Postpaid customers:

"Hi there, we're converting to e-statements. Please reply to this SMS with your email address to get your monthly statement delivered to your Inbox. Cell C"

Your department that's in charge of sending out these communications to customers really needs to read and understand what they are sending out and possibly run it passed your legal department making sure they phrase the communication correctly.

I have the following concerns about the above mentioned SMS communication:

1. There was no date for when the conversion to email statement is happening.

2. Why is Cell C charging me for communicating with them?
Cell C want to potentially save cost by emailing statements rather than posting it to me. So why charge me for the SMS when I am sending them the details that they have requested? Why not state 'Normal SMS rates apply' on the SMS?

3. Why is Cell C asking for my personal details via SMS? Shouldn't there be a better way of doing this?

This is a serious concern that needs to be looked at. I would like to get some sort of feedback as to what will be done about this.

Thanks

Company: Cell C
Country: South Africa
City: Customer Service

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