Cell C
Upgrading Contracts result in losing your airtime

I recently went to my local Cell C store to enquire about upgrading my contract. The lady was very helpful, and informed me that, should I upgrade, I will loose all my airtime I had build up over the last few months, which amounts to quite a sum.
The reason she gave was because of the new generation contracts they put in place.
My complaint is that, why should I as a consumer, be penalised when they choose to update their contracts. This is airtime that I have paid for, and is now being taken away because I want to extend my services with them.

It does not make sense.

Company: Cell C
Country: South Africa
City: Corporate

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