Virgin Mobile South Africa
Service so bad it gives bad service a bad name!

I have a contract with Virgin Mobile. On attempting to make a call on the morning of 7/11/2013 a recorded message informed me that I didn't have enough airtime to make the call. I contacted Virgin Mobile and discovered I had an outstanding amount of R 129.31 on my account which had been paid on the 1 November 2013. I obtained the email address of the accounts person involved Susan Phenyane, and paid the R129.31 immediately, sending proof of payment to Ms Phenyane's email address. She assured me that the airtime would be uploaded asap. Nothing happened. Infact, I was unable to reach either an accounting officer or customer service agent for the rest of the day. The next day, I contacted Ms Phenyane and she confirmed that my proof of payment had indeed been received and assured me again that she would "escalate" the issue to the relevant department with urgency! Again, nothing happened. I subsequently spoke to no less than three customer service "Champs" each assuring me my airtime would be loaded within 1 hour. Yet again, despite numerous personal assurances, nothing happened...
Eventually, I drove 50km to buy Virgin Airtime, so I could make urgent calls. I am now porting my No.

Company: Virgin Mobile South Africa
Country: South Africa
City: South Africa

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