Mtn
Simple Debit date change done wrong over 4 months!

Im almost due to have my up grade with MTN and its been a horrid contract from the start. You can never get through to anyone if there is a problem. And if you do the staff on the other side of the phone are sooo unintorested and unhelpful. I have changed jobs in June and so my pay date is now on a odd date of the month" the 15th".

I phoned through end of July to see if i could change it for august and was told that i have to phone through on the 30th of Aug to do the change, as MTNs system can only do this change on the 30th??? So i did just that! i waited a whole month and phoned through on the 30 Aug to do the change and then in Sep my account was debited on a date other than my agreed apon date! I phoned through again and they said it had been sorted and then Oct was debited on the wrong date again!!!

Last time i called through to the "call center " i spoke to a manager as i was very angry at this point. He said he would handle it and that all would be put to rest... With the new consumer protection act im sure i can pull up something to help me out as this is a mess. If a big company like this cant handle helping their clients to pay there contracts then i will cancel it.

Company: Mtn
Country: South Africa
City: Johannesburg

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