Mtn
Mtn Direct does not Explain Contracts to Customers

Previously I had a contract with MTN that was on a top up option, upon renewing (few months after) I called to check my top up option and was surprisingly told I have taken an open line and cannot put a limit to my calls and the charges. I also have a 2GG contract for R149 a month, and when I was billed R600 extra the response was that the line is also open line type and I cannot limit this to 2GG a month. My phone bills have been sky rocketing because of these open lines I was never, never at any point told about this type of contract. I want to honour my contractual obligation and yet manage my expenses and MTN wont care about all that as long as they can make extra profits from selling products that their consultants do not explain to customers. I hope the TCF (Treating Customers Fairly) Regulation gets fully implemented so that helpless customers like myself can have a recourse and someone will hear when we cry. This is bad MTN and I will never take another contract with you people. If you look at my track record, I have never defaulted on my bills, yet you still rip me off as a customer. To make matters worse, I cannot at a click of a button track all calls 2 monitor my bills.

Company: Mtn
Country: South Africa
City: Mtn Direct

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