Nashua Mobile
Defective Blackberry!!!

Hi my name is Reyur. I'm looking for advice on my current situation as I am not sure how the law covers me and what my options are.

My dad's cell contract was upgraded with Nashua Mobile last year in around the month of August. I was told when I picked my phone up in October 2012 almost a month after the upgrade took place, because of delays on their part, that my phone had a 7 day in-box guarantee and any problem thereafter faced will not be on Nashua's liability. Two months later I noticed the "A" key was troublesome.

A year has gone now and the phone has accumulated its common defects as listed by many expert websites. I now decided that my phone needed repairs. I took it to Nashua Mobile recently, where to my surprise they say the phone was under guarantee and will be sent for assessment. If deemed it's a manufacturer defect my phone will be serviced or if not cost efficient I will be given a refurbished handset.

My question is, am I allowed to ask for a new device because I can't wait for a phone and I do not want a serviced one or refurbished unit.

doesn't the consumer protection act protect me on this situation. I'm aware of people getting new devices why am I different?

Company: Nashua Mobile
Country: South Africa
City: Westwood Mall

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