Mtn
Unable to cancel after 24months (Incompetency)

After posting previously that I was unable to cancel my contract due to limitations imposed on giving notice, I waited until the 17-10-2013 (The date given to me on the phone previously) and tried to call in again.

Their answer to my previous complaint:
According to our records the termination date on the contract is the 16-11-2013 we will require a 30 days.
Best regards
Mantoa
REQ:2677913

In the last 2 weeks I have called over 40 times and only reached a consultant on 10 occasions. They simply take my details to pull up my account and tell me that I am able to cancel my account - I already know this - and then they transfer me to cancellations. Every time I am transferred, there is no answer for 20min or the line drops - AND I AM TOLD MTN DOES NOT HAVE A DIRECT LINE FOR THIS DEPARTMENT.

I have escalated this to supervisors and managers who have even made notes on my account. BUT I HAVE YET TO SPEAK TO CANCELLATIONS.

(Report edited by Hellopeter.com)

Company: Mtn
Country: South Africa
City: Head Office

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