Mtn
Bad service after bad service

I took my son in to MTN Century City on Monday 30 Sept to upgrade his phone. He was keen on getting a Samsung and settled on the Galaxy Xcover2. We asked the sales rep, Sandy, if the handset was NFC enabled and she said it was - she admitted. When researching the phone Samsung's website stated that the phone had 4gb memory. After coming home and checking out the phone my son discovered that it didn't have NFC and only 1 gb of the 4 gb memory was available for usage. Now, Sandy said that we could bring the handset back within 7 days for another Samsung should we be UNHAPPY. So back to the store we went on day 6. Sandy spoke to the manager, Shihaam, who then explained that this was only if the handset was faulty. Sandy admitted she said UNHAPPY, not faulty and that she didn't check the NFC on their spec prog. Shihaam promised to get back to me after speaking to a Samsung rep and called back a week later to say there is nothing they can do. After trying to get Shihaam's e-mail address for more than a week - and not getting responses - I turn to you. We are stuck with a phone that is useless to my son. No apology, no compensation, no service. And I've been a good client for 12 yrs!

Company: Mtn
Country: South Africa
City: Century City

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