Virgin Mobile South Africa
Exorbitant amounts debited from my bank account

I phoned Virgin on Friday when my phone stopped allowing calls or smses. I saw my airtime wasn't yet finished, but I have an open contract which should allow me to continue calling. I was told to restart my phone.
On Saturday my phone again stopped allowing calls and smses, and I phoned again. Apparently some or other setting on my account wasn't correct and this could only be fixed on Monday. Monday came and went and my phone still didn't work. Whilst looking at my bank statements for a totally different matter I saw that Virgin tried to bill me three times this month, first over R6000, then something like R726 and after that for R500. None of these debits make sense, since my account is capped and cannot go over R1000. I was told (first time I hear this) that I am billed double the amount (R726) after upgrading, but I upgraded a few months ago. I still don't know what the other two debits were for. These debits didn't go through due to insufficient funds, so I paid penalties at the bank. Then I pulled my credit record from Transunion, which has been blemished by these debits. Up until now, no one has contacted me to resolve the matter.

Company: Virgin Mobile South Africa
Country: South Africa
City: Finance dept

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