Cell C
CAN'T SHOW ME PROOF!!!

I queried with Cell C in September 2012 why my debit order amount increased from R254.51 to R435.00 after 6-7 months that I did a migration from a open contract to a control chat. They gave me a reference number (which I no longer have) and said there billing department will look into it. I GOT NO RESPONSE. Work keeps me rather busy and I queried again when the chance arised in December, and was told that the call centre agent who did the migration should've told me that my contract amount (R254.51) didn't include a handset fee of (R199) THIS WAS NOT DISCLOSED OTHERWISE I WOULDN'T HAVE CHANGED. So I requested them to pull a copy of the call recording (which Law states they must be able to do so within 7 working days) and NOTHING to date. (REF: 2112701095). My contract ends in July but is THIS IS AN INJUSTICE (WORST CALL CENTRE SUPPORT) DONE UPON ME OF WHICH I WILL TAKE FURTHER ACTION OF IF NOT RESOLVED PROMPTLY.

Company: Cell C
Country: South Africa
City: Call Centre

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