8ta / Telkom Mobile
Cancellation of Contract

My 24 month contract was coming to an end at the end of August 2013. I called the call centre twice before the 12th August with ref: 6563368 to cancel my contract come the end of August and to go onto pre-paid billing and as per the call centre this was actioned. On the 1st September I noticed that I was not on prepaid and called in the call centre again and they advised that they changed their systems. Unfortunately I will not accept this and I want my contract to be terminated. I will refuse to pay for the month of September. As per the new CPA this is unfair and unjust to the consumer, I have proof of cancellation. I was to sign into a new contract with a different service provider and now the deal as unlimited terminated on the 1st September so now I am also put in difficult situation. I would like for someone to contact me and look into the reference number and a sorry is not going to do. This is unacceptable from a service provider. Your urgent feedback will be appreciated.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Call Centre

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