Cell C
Failed to repay back refund-Again

Good D1309120000211637

Again I have to complain, I am on my third complaint that Cell C has still not refunded my bank account after they promised they would. All I am being told is that an EFT has been loaded. I have e mail Busisiwe three times and has failed to reply.

This was her promise on the 25th Sept 2013

--- Forwarded message ---
From: "Escalated Queries"
Date: Sep 25, 2013 1:21 PM
Subject: HP: Jonathon Park 0783244744/ 6410145197088 : Interim Feedback : 1309120000211637
To: [Email Removed]
Cc: "Busisiwe Vilakazi"
Good day Jonathan

Thank you for allowing me the opportunity to assist you with you enquiry.

Kindly be advised that I have not been able to reach you telephonically on 0783244744.

Please be advised that the correct discount has now been loaded to your line and we have refunded you with R881.40 for incorrect billing.

Kindly accept our humble apology for any inconvenience and frustrations we may have caused.

Kind Regards
Busisiwe Vilakazi

I was then overcharged again in September and they have agreed to re pay me.
Cell C now owes over R 1500.00.

HELP HELP

Company: Cell C
Country: South Africa
City: Johannesburg

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