Vodacom
Payback for loyalty = bad service

I have spent an average of >R2500/month on mobile bills for the last 15yrs. I migrated to new Red Advantage package & received the new Samsung S4. For a period of almost two weeks after processing the sim swap I was unable to use my phone (refer ref. #s from 20/9/2013 to 8/10/2013: S3-T1O2D-DE9PU, S3-T1Q2C-CI9CF, S3-T1V7B-BMWG, A1-O4ZB-V2DYI). No one was able to assist with the matter which turned out to be a simple setting on the S4 (refer compliment loaded for Cellucity, Patrick McEvoy). On countless occasions I called Vodacom, desperate as I could not even carry out online banking due to OTPs being sent to my mobile. I asked regarding phone settings to no avail. In desperation after >1 week, I went into Cellucity, Tygervalley which always assists me with renewing my contract. I logged the final query regarding a refund for no service, and received yet another ref. #. I was told I would be contacted within 24hrs. I have lost valuable hours, could not be contacted during this extended period & am still awaiting feedback on a simple refund for days without service! Shocking service for the biggest service provider in the country.

Company: Vodacom
Country: South Africa
City: Cape Town

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