Virgin Mobile South Africa
Absolute frustration

To whom it may concern,

I have had a contract with Virgin Mobile for 2 years and recently switched over to prepaid. I cannot tell you how many times I have had myself listed as a secondary account holder on this account. Every time I call the call centre I need to have the same argument about me being a secondary account holder. Today was the absolute last straw. Will you please sort out your system?! The level of customer service is truly shocking! All I wanted to do was to find out why I am getting crossed lines when people call me and why when I make calls it takes several attempts to make a connection.

Company: Virgin Mobile South Africa
Country: South Africa
City: Benoni

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