Vodacom
!!!

On the 8th of October 2013, I got a notice of a debit order going off on my bank account from Vodacom, deducting money for a contract I never applied for.

I have spoken to various people at your Call Centre and customer care branch in Canal Walk and the only documents you have of mine is a copy of my ID. Is that what is needed these days to open a contract at Vodacom? I am extremely angry. What credit vetting was done to allow you to grant a complete stranger to open an account in my name on the other side of the country? I need answers!!

Yesterday I tried to obtain a letter to indicate I'm a victim of. Your call centre was just hopeless. They wanted to verify my details after I told him what had happened. ARE YOU SERIOUSLY GOING TO DO THAT NOW THAT YOU ALREADY GRANTED A STRANGER AN ACCOUNT ON MY NAME? The only info that you have, that is correct is my ID number and bank account number. Where's the three months Bank statement, proof of address. You did everything wrong in processing this contract. You have my details and you still haven't called me. IT IS!!! And It is very serious.

Call me once you know what is going on, or else I'm taking this further.

Company: Vodacom
Country: South Africa
City: Harrismith

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