Vodacom
Worst service on planet earth

I lodged the following complaint with Vodacom on their website on 19/09/2013:

Hi, my wife (0828212448) had an iPhone 5 which was 2 weeks ago. Before that she had a BlackBerry Bold that was also in May 2012. In May 2012, we did a premature upgrade to the iPhone 5. When the iPhone 5 was 2 weeks ago, we visited the VodaShop at Centurion Mall (Lakeside) to buy a new phone. I then realized we have been paying for Blackberry BES service of R98 per month on an iPhone since May 2012 until September 2013. Even if we wanted to, we could not use that service. The lady at the Vodashop referred us to the branch manager who promised to sort it out and I have not received any feedback. I have been a customer for more than ten years and Vodacom is more than happy to take money every month but NEVER willing to assist with problems. For ten years I have had an issue with almost every upgrade for myself or my wife. I am requesting an urgent refund and written reply please. CW van Dyk

This was after I waited a week for the branch manager of Vodacom Centurion Mall to contact me after he told me he will attend to it personally. A month later and my query has not been resolved yet.

Company: Vodacom
Country: South Africa
City: Centurion Mall

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