Cell C
I am ignored now that they realised they owe me

Since my complaint logged about my upgrade being declined and that I am apparently in arrears for R143., I was contacted by Busi on Fri, 4 oct, who went through my statements with me and we realised that I am actually in a credit for R450.

Busi promised she will phone me back on Mon, 7 Oct and ensure the issue is rectified. Haha, what a joke, I am still waiting for that phonecall.

I was denied an upgrade and my current line was disabled due to my apparent arrears, now that they owe me, I do not hear a word from them.

Moral of the story, if you plan on doing business with Cell C, know that you will be dealing with incompetent people and a company who will be your money.

I have tried their call centre since Mon, 7 Oct, and everytime they are experiencing high call volumes and one must send an email for someone to reply, haha no one ever phone back and unfortunately I have a job which I am competent in, and I cannot spend my days holding on telephone lines for pathetic Cell C.

I will surely convey this message to all I know.

Company: Cell C
Country: South Africa
City: South Africa

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