Vodacom
Inconvenience due to cashier's mistake

I moved my account from Standard Bank to FNB who never informed me that switching my debit orders will take 4 to 6 weeks, but that's another complaint!! Because I new that FNB did not switch my debit order on time, I went to the Vodacom 4 U store in Menlyn to pay my account on 2 Oct 2013. I asked the cashier, Nonhlanhla, what my outstanding amount is. She checked the system and gave me the amount outstanding of R1906.40, which I paid. Only when my debit order went through my Standardbank account on the evening of 2 October I saw that the amount due was R2521.27. I was due for an upgrade and kept my account up to date because of that, now I can't upgrade because Vodacom gave me the wrong information. I contacted the Menlyn store and asked Remi, who said he is sort of the manager, that he must sort the problem out and he said, that there is nothing he can do and that the cashier who assisted me was a trainee, I phoned and confirmed that she was not a trainee. I have to pay the outstanding R614.87 before I can upgrade. I think they should allow me to upgrade because it was their mistake. My account is in arrears for the first time in my 2 year contract because of their stupidity!

Company: Vodacom
Country: South Africa
City: Menlyn

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