Cell C
Refund is 3 months overdue

Hi,

RE: 3G modem contract

April 2013: I was charged for internet usage in March 2013, specifically after midnight even though I had a balance left. I logged a complaint with CellC telephonically.

May to June 2013: An investigation was carried out by the IT department with the escalated queries department. Different billing reports were sent to me to justify the overcharge and I responded by pointing out the errors in the same reports.

July 2013: Sipho Sithole from escalated queries informed me that I would be refunded for specific transactions and not others. I agreed to this settlement.

I still have not received the refund. I have emailed Sipho Sithole cc'ing escalated queries a few times through August and September 2013. I receive read reports but he has not replied. I even re-logged this complaint in September and have received no feedback.

Reference number in April via SMS: 3042600179
Reference number in June via email: SN 3060602898
Case number in June via email: 1306060000313828
Case number on emails from Sipho Sithole in July: 1305310000077923

Company: Cell C
Country: South Africa
City: Telephone and email

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