Telkom
5 months old fault/escalation and no response

1st Fault Ref. number: 490cwk270913 27 September 2013 they said its fixed ( )
2nd Fault Ref. number: 222cwk231113 23 November 2013
Internal email reference number : 831933
Internal email reference number: F179267

I have a 4meg uncapped line with speeds of 34kb/s and 3809 ping I've been told in September the exchange is faulty but that was the last info ive received to date. 5-10min of the day i get the full 4megs 400kb/s which only happens when i ask for them to reset the port. every day since September a number of 98 times
my line works for about 5 - 10 minutes. Telkom You are useless.

so...

Does it normally take 5 months for an ADLS Fault to be fixed & escalated. i have escalated
this countless of times since september i have been given the run around and messed
around. it even went to the accounts department for a refund which nothing was refunded but the problem hasnt even been attended to. This is unacceptable. i pay my bills on time and i dont even get as much as a courtesy call all This is my last step before i co to ICASA // and hellopeter.

Still no feedback as yet and my line is dropping.

Company: Telkom
Country: South Africa
City: Capetown, brakenfell

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