Vodacom
Rude and Unprofessional

I phoned Vodacom Stellenbosch and asked for the manager (Jaco Hoon) to ask why it took them a week just to book my phone in for repair at the repair centre.

He then started to point fingers as to why it wasn't booked in, but as a manager isn't it his duty to check that all the work is done by day end?

He then started to raise his voice and shouted at me, while I was the one that was calm. He then dropped the phone in my ear while I was still talking.

What kind of people does Vodacom put in a managerial position that can't communicate professionally with their customers?

The 'funny' side of the story is that I was the one that was calm, although my phone is in repair for a month.

Company: Vodacom
Country: South Africa
City: Vodacom Stellenbosch

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