Vodacom
Bad Client Service

Vodacom changed my TopUP135 to a SmartS in May without my consent and deducted two amounts of R677.00 and R606.00 from my bank account. I consulted them to f/up what is happening and had to make the calls all the time with very little feedback. Eventually I received an sms in September 2013 that they issued 2 credit notes but no money in my account. Again I had to call to find out when am I getting my refund and I was told it's gone into Vodacom's account which they will use to debit order. I made several calls requesting my money because Vodacom took money out of my account without my authorisation and I have an agreement with them to debit my account on the 25th of each month. I call again today (26 September 2013) and the consultant was very helpful by transferring the call to the accounts department. I was told by Yvonne that it takes 14 days to process the money into my account, however, I contacted Vodacom on 18 September 2013 regarding my money. Vodacom's service stinks. They have no respect for their clients. They are quick to sell their products and blacklist clients for failure of one debit order but have no after client service. I need my money urgently.

Company: Vodacom
Country: South Africa
City: Western Cape

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