Neotel
Failure to downgrade my service!

In June 2013, I requested a downgrade of my NeoConnect Lite Unlimited Data service to a NeoConnect Lite 50, for voice service only!

I supplied all of the requested documentation to the Sales Consultant, and was informed that I would be billed R429 p/m once again, and the difference on top of the lower fee would be credited to my account.

The downgrade did not take place, and I had only realized this once I was notified of the upcoming debit to my account when the next billing cycle came around towards the end of July. I returned to the branch, and was then promised that the downgrade would be effective for September.

I received the same message again on 2013-08-19, and was informed in an e-mail by the Sales Consultant that they had "logged it correctly" and "logged your credits for you". Only to find today that I will be debited R431.13 this month.

Yesterday, I received a call from another Consultant at the same branch who tried to offer an alternative data package, but when informed about my multiple requests to downgrade my service, they told me that I would need a new phone, while the existing phone is perfectly capable of CDMA Voice already!

This is Totally Unacceptable!

Company: Neotel
Country: South Africa
City: The Crescent, Umhlanga

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