Vodacom
Abnormal, passing the buck service

13 August bought SAM GLX Pocket plus at the Vodacom Brooklyn store. The next day intermittently problems on the phone. Rebooting the phone solved the problem for some hours. On recommendation from the technician at THE GROVE outlet (19 August) we bought a new sim card. Did not solve the problem. We returned the phone within one week for repair. (20 Aug). On the 31st we went back to Blyn and the manager said it is fixed and the problem 'no fault find'. We explained again. He accepted this and gave us the a number for escalation. Did we did on the 2nd September speaking to the supervisor on 0821944. Job nr 9170464 was allocated. On the 5th received a SMS from Potchefstroom. Phoned Blyn again. Phone will beback by 9 or 10 Sept. 9 Sep phoned Blyn. No phone. Phoned 0821944 and received the escalation email address from a agent. Send SMS and received ref no 003G-GP62. 10 Sep - received email with note: escalated to senior consultant. 11 Sep phoned Blyn, 0821944 and Potch. Got several different comments on the phone. New job no and phone to be returned to SAMSUNG. Please VODACOM - give me back my money or replace the phone or give the name of a manager that can make a decision. Me A

Company: Vodacom
Country: South Africa
City: Brooklyn and repair center

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