Mtn
Hopeless response

I received this response to my complaint: Hello rohorsley,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the original copy was already sent and the second request is for the reprint.

Best regards
Mantoa
REQ:2617400

How does one get this company to understand that there is no request for a REPRINT. There never was an original. It is an electronic issue of a statement and all that I was for the electronic version to be re-mailed. It would have cost less than all the effort they have gone to to try explain their pathetic client service attitude!!!

Company: Mtn
Country: South Africa
City: Customer Service

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