Mtn
Why apologise for bad service, them don't respond

Almost 2 months since someone was suppose to contact me, still no one has. Why apologise for inconvenience when no one wants to resolve the situation. I want to this contract cancelled, who can I contact? As no one will contact me.

What appalling service.

Ricky

SUPPLIER'S RESPONSE Mtn Time and Date 16:54:09 | Wed 31 Jul 13
Hello Alfafan53,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience caused due to the break down in service in one of our touch points.

Kindly be advised that this has been escalated to the Regional Management for MTN stores for resolution and they will contact you for feedback.

Kind Regards,
MTNSP Complaints ManagementTeam.
CUSTOMER'S FEEDBACK Alfafan53 Time and Date 09:51:25 | Wed 7 Aug 13
Utterly Disgusted: Still have not been contacted as mentioned by Supplier response. How can a company apologies for break down in service, then continue to give no service? The response must be automated. Still no solution. Disappointing!

Company: Mtn
Country: South Africa
City: Garden Route Mall / clie

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