Mtn
No call back as promised regarding 3G connection

I have made numerous calls to MTN's technical department on 083 900 1212 regarding my 3G connection problems I am having at home... I took out a 3G contract with MTN earlier this year but haven't been able to use itdue to no coverage in my area, Broadacres Country Estate... I called numerous time regarding this and the last time I spoke to Mizaam in JULY who then logged my call and never came back to me. I then went to the MTN store in Cedar Square where I got the device and contract and asked if I could cancel this contract. I was advised to call 808 as they can not help me in the store... I called 808 this morning and was advised to call the technical department again on 083 900 1212 to report my problem. I spoke to Phunana who said my call was logged in July and Mizaam was suppose to call me back? I said well he didn't and I am now still paying for a service I can not use! She said she can not help me as I must wait for him to call me back??? So now I am still waiting for Mizaam to call me and paying for a service I can not use! I can not wait for my contract to en with MTN as I am changing to VODACOM asap!!! MTN's service is shocking and deteriorating as time goes by...

Company: Mtn
Country: South Africa
City: 3G

  <     >