Cell C
Overbilled and no response from Cell C v2

Hi there
I had a previous post, still waiting for somoene from Cell C to help me.
This is what was in the previous post:
I have a Cell C swoosh 3g. The contract was for R300 per month for 5gb per month. Now I've been cutt-off and owe over R2000 for one month's worth of data. I went to a Cell C, they said phone the call centre.
I phoned the call centre but due to high call volumes I had to send an email to customerservice@cellc.
I mailed them on Monday the14th, I recived an automated response saying they would contact me within 48 hours. I've been overbilled, and I can't seem to get hold of anyone.

SUPPLIER'S RESPONSE Cell C Time and Date 15:16:51 | Thu 17 Jan 13
Hello HelloMike, Thank you for your post. We apologise for the delayed response from customer service. Your query has been escalated through to Sipho to investigate. He will contact you to provide feedback and further assistance.
Regards
Cell C | DK

CUSTOMER'S FEEDBACK HelloMike Time and Date 19:19:20 | Tue 22 Jan 13
Not Impressed: Hi DK
Sipho did phone me last week. He mentioned he would email me the detailed explanation of why I I was overbilled. I'm still waiting. I'm also still disconnected.

Company: Cell C
Country: South Africa
City: Customer Support

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