Vodacom
Complete incompetence and lack of customer care

I have been trying since Nov11 to settle my Daughter's account following her move to the UK. I have written, telephoned, visited the Sandton customer centre (Mr S Moepi) and the Rosebank shop, emailed and faxed various individuals from the call centre (Mr Verdue & Khululeko) to the collections department (Mr Mabatyazo and Mrs McWhinney). Messages go unanswered; telephone and face to face promises are broken. The Collections Dept stand out in their inefficiency - Mr Mabatyazo in particular has shown a spectacular lack of understanding of client service. As I requested a transfer of her account to my business account in Nov11 and repeated this on 26 occasions, I am not prepared to pay any additional costs. I wish merely to settle the net balance. Vodacom are, however, incapable of advising me how much she owes, less legal collection costs and interest. My Daughter has now received an email demand from collection agents. Mr Chiloane of Hammond Pole advised me he too is unable to provide a net settlement balance but added that if she does not pay she will be blacklisted - this is extortion. I have had a personal account since 1995 which I am now considering changing.

Company: Vodacom
Country: South Africa
City: Head office

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