Vodacom
OBF phone, refusing to exchange on the spot

I went to Vodacom Brooklyn 09:30 01/09/2013 to upgrade my contract, at first the staff was helpfull etc. I received my new Samsung S4 Galaxy. After returning home and testing the phone out, i came across some issues. The notifications of incoming msgs did not work at all, the LED light for notifiaction did also not indicate a new msg, and the camera flash did not work at all, tried all the settings, nothing worked. So 09:00 02/09/2013 i was back at Vodacom brooklyn (24 hours later) where i explained my issues with the phone and that i would like it replaced. The sales consultant handed the phone to the tech guy who checked and couldnt get it working and said it could be a "software" issue, where clearly its a hardware issue where the flash is concerned. I spoke to the manager, who was extremely rude, and interuppted me while i was talking and had a bad attitude, I am the customer so he was in the wrong. He refused to exchange the phone, telling me it needs to be sent in and it will take 5-7 days. So had to revert back to my BB of which the BIS service has been cancelled. So inconveniencing me even further. Extremely unhappy with the lack of service!!!

Company: Vodacom
Country: South Africa
City: Brooklyn Mall

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