Telkom
Weird Policy??? or... to my understanding

I recently moved residence so i transferred my line. i did all the paperwork and was very pleased with the call centre staff who assisted me and gave me the right feedback. they even convinced me to take ADSL with Telkom so i agreed (was previously with Afrihost).

Eventually, the technician that came out who did the installation (perhaps was having a bad day) so he only did what was required of him to do i.e. line installation.

Previous residence had Telkom in the house so there were points already mounted. My mother requested from the technician to have a look at the other points and he simply stated it was R450 per point just to check. so to my amazement i went to Canal Walk Telkom store to inquire what was the procedure. They agreed with the technicians response and stated yes he was right so i said but those are Telkom installed points. than she said i must phone 10210 to log a fault.

Does Telkom staff have lots of free time on there hands and tax payers fuel money that they can attend to more than one call out at a house.

Currently, there is a noise in the background when making calls so i guess that will be a separate call out.

Please advise me if the above can be true.

Company: Telkom
Country: South Africa
City: Cape Town

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