Vodacom
Lack of disclosure and call centre ignorance

I was called regarding a cell phone upgrade and went through with it. I was told to call 082111 at teh end of the month to deactivate the BIS billing on my old contract as it is included in the new contract. I called on 5 separate occassions the week before month end, and each time the person I spoke to did not know what I was talking about, or said they could not do it. Also, it was not disclosed to me that I would lose my R1000 of call time because I was changing contracts.

Company: Vodacom
Country: South Africa
City: Telesales

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