Nashua Mobile
Customers have to pay for nothing

Opened a new contract May 2012. Month 3, got a R0 invoice. Subscription was R369. (0741359030)
After inquiring, no response. Silence for 3 Months, after month 3, the outlet contacts me, my account is R21000, which was R7000 after month one. Something was wrong. Ok. I was asked to pay. And I agree on a 6 months settlement, from November 2012 to April 2013.I paid double in month one, and paid something every month. End April I ask for settlement invoice. I get no response until end June, when my number has been deactivated completely. They contact me end July for settlement. Amount is R10031.I ask if I can get my number back. Response is yes, we must arrange for payment. August I will pay. I ask if I can pay August and settle end September. I get an email 19 August, I can no longer get my number back. I need to pay R2900 extra for the stopping of my account as well. Now my question is. Why must I pay for their mistakes? And for them not getting back to me. And then they force me to pay all within 3 months. Or I will be given over to collectors. What can i do? If i got my account after month 4, I wouldn't have had such a big account. Then if i got my invoice end April, i would have kept my number? So now I lost all!

Company: Nashua Mobile
Country: South Africa
City: Head Office/Accounts

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