Telkom
Repeat unauthorised debits from my cheque account

I noticed had 2 debits on my cheque account with the name, Telkom mobi on it. I went to Standard bank to query them and was told that someone from telkom had my bank details and was debiting my account and I could put a stop on the debit amounts at a cost to me, which I did. They told me to get the stop order or debit cancelled at Telkom as if the amount was to vary from the original, then it would go through again. Standard bank were helpful but could not do anything as they did not originate the debit. I reported the matter to Telkom who then instructed me to get an affidavit to explain and also a list of my claims and a copy of my ID and bank statements. They informed me that this happens often and that they would pass on my problem to the department who would then contact me to sort the matter out. I gave them all the documents required on the 1st of August. I have been helped by a very helpful Telkom employee at Pinecrest branch. Amanda. I have enquired repetitively and spoken to the manager, Nokuthula, who still has not contacted me. I have been robbed and I have wasted 6 hours of my time trying to get it back and Telkom couldn't care less.

Company: Telkom
Country: South Africa
City: RSA

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