Virgin Mobile South Africa
Restored my faith in Virgin Mobile

I have walked a long, hard road with Virgin mobile over the past few years. Recently, I had to decide whether or not to continue on or cancel my contract. I was going to cancel my contract until I had the pleasure of speaking with Jabulani - One of the most outstanding customer retention consultants I have ever dealt with. I was going to upgrade to the S3 mini (which wasn't really the phone that I wanted) until Jabulani went the extra mile, taking his time to "upsell" the S4 mini (the one I wanted but didn't know you had) to me. His mannerisms, his character and his customer centricity is what made me feel that the "old" virgin mobile, ( the one I opted for years ago because of their service to customers) was back. His energy, enthusiasm and the way he dealt with me made the difference between staying or leaving. I am a contact centre trainer and would want him to work in our contact centre any day. Well done Jabulani - Please give this guy a raise and if not asking to much - clone him so that all VM customers get such outstanding service :)

Company: Virgin Mobile South Africa
Country: South Africa
City: Contact Centre

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