Mtn
Long turn around time on returns

About a month ago, I realised that my galaxy s4 had a defect line across the screen and returned it to the MTN shop at Randpark Ridge mall at their request.

Although it was clear that there was a defect on the phone (you could see the black line across the screen), we had to follow process by returning it to the screening centre in Midrand.

It has been a full month since, and I have had to continue with no phone and the feedback to me as a customer has been non-existent - this has massively inconvenienced me and my business life especially given that this was a factory defect on Samsung's side.

Please may someone at MTN recommend who I should speak to with regards to this as I need to get this sorted.

Company: Mtn
Country: South Africa
City: Randridge Mall

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